![British Gas admits its smart meter customers have been unable to track their energy usage via the app or website for more than two months British Gas admits its smart meter customers have been unable to track their energy usage via the app or website for more than two months](https://www.moneysavingexpert.com/content/dam/hero-british-gas-van-energy.jpeg)
British Gas admits its smart meter customers have been unable to track their energy usage via the app or website for more than two months
![Thousands of British Gas customers still waiting for help as cold sets in | Energy bills | The Guardian Thousands of British Gas customers still waiting for help as cold sets in | Energy bills | The Guardian](https://i.guim.co.uk/img/media/c4a6d3fcfab80706f092f9818cc599311a5c4db8/0_40_5120_3072/master/5120.jpg?width=1200&height=630&quality=85&auto=format&fit=crop&overlay-align=bottom%2Cleft&overlay-width=100p&overlay-base64=L2ltZy9zdGF0aWMvb3ZlcmxheXMvdGctZGVmYXVsdC5wbmc&s=2c357af0cbca79bb5216ff5450ee1166)
Thousands of British Gas customers still waiting for help as cold sets in | Energy bills | The Guardian
![mymoneycompare on X: "British Gas Prepayment Meter Customers Left in the Cold After Changes to Top-Up System ! #gas #electricity #gasmeter #prepaymentmeter #britishgas https://t.co/Dm9b00RmZi https://t.co/xi7zNuoJUd" / X mymoneycompare on X: "British Gas Prepayment Meter Customers Left in the Cold After Changes to Top-Up System ! #gas #electricity #gasmeter #prepaymentmeter #britishgas https://t.co/Dm9b00RmZi https://t.co/xi7zNuoJUd" / X](https://pbs.twimg.com/media/EOVFkFQX4AId2UL.png)
mymoneycompare on X: "British Gas Prepayment Meter Customers Left in the Cold After Changes to Top-Up System ! #gas #electricity #gasmeter #prepaymentmeter #britishgas https://t.co/Dm9b00RmZi https://t.co/xi7zNuoJUd" / X
Cafe Central Carlisle - top up your gas card or electric key Central Ave Post Office #GASANDLECCY | Facebook
![Do it now' warning issued to anybody who's British Gas, OVO, E On, EDF, Shell, Bulb, SSE customer - Birmingham Live Do it now' warning issued to anybody who's British Gas, OVO, E On, EDF, Shell, Bulb, SSE customer - Birmingham Live](https://i2-prod.coventrytelegraph.net/incoming/article27779416.ece/ALTERNATES/s1200b/0_Gas-and-Electric-Customers-Forced-Onto-Prepayment-Meters-During-Energy-Crisis.jpg)